Returns & cancellations

Faulty, damaged or incorrect items

Contact us as soon as you discover a fault, damage or an incorrect item. Include your order number or other proof of purchase, the product name, a description of the problem and photos if available. Stop using equipment if continued use could be unsafe.

Our normal remedy for a faulty item is repair or exchange after assessment. If Jamaican law requires a refund or another remedy in your circumstances, those rights still apply. This policy does not limit the manufacturer’s warranty or your statutory rights.

We will confirm the assessment, collection or return arrangements with you. Please contact us before sending goods back; we do not operate a public walk-in returns location. Do not attempt electrical repairs yourself.

Change-of-mind returns

We do not accept returns or exchanges simply because you change your mind after purchase, except where required by law or expressly agreed by us in writing. Check the model, specifications, quantity and compatibility before ordering; ask us or your installer if you are unsure.

Deposits and cancelled service work

Deposits are not refundable when you change your mind or choose not to proceed, except where required by law. The quotation or service agreement should identify the deposit, work covered and any cancellation or rescheduling arrangements before you pay.

This change-of-mind rule does not give us a right to keep payment for goods or services we cannot provide, or where a refund is otherwise legally required. If we cannot fulfil an order or job, we will discuss an agreed alternative or the applicable refund with you.

Delivery problems and refunds

Tell us promptly about a missing delivery, incorrect shipment or damage on arrival so we can investigate. Reporting promptly helps us resolve the issue; this wording does not shorten a statutory claim period.

Where a refund is due, we will confirm the amount and processing arrangements. Card refunds normally go back through the original payment method; the time for funds to appear depends on the payment provider and your bank. We do not charge an unpublished restocking fee.

Help with an unresolved complaint

Contact Pro Yardworks Landscaping using the details below. If a consumer complaint remains unresolved, information about independent assistance is available from Jamaica’s Consumer Affairs Commission.